Quality, Compliance & Performance
Solutions for Education & Career Institutions
Audio Quality Monitoring
Reduce operational costs, increase enrollments, and deliver an enhanced student experience by super-charging your quality assurance program.
- Quality Management
- Reports & Analytics
- Calibration
- Coach & Feedback
- Advisor Engagement
Score Cards
Our intuitive scorecard builder can replicate your existing approach or create a new one.
Add sections, questions, steps, reporting tags and guidelines as well as choose from a range of best-practice scoring templates.
Reports & Analytics
Our advanced reporting helps you focus on the agents and processes that need your attention most. With just a few drill-downs you will know which agents are under-performing and in need of support. Identify which parts of the student experience or back-office operation are succeeding or failing.
Coach & Feedback
We guide you through designing and building your own feedback and coaching forms or you can choose from our library of best practice templates. Our templates are based on industry-recognized GROW, OSKAR, and CLEAR models. What’s more, EDUVerified guides coaches through a simple process of recapping and selecting focus items for the day..
